Our Client Service Charter
(For all General Inquiries and/or General Information about Our Firm)
What You Can Expect From Us:
- A response to an e-mail, text, web or social media submission regarding our general services within 3 regular business hours.
- A response to a telephone call/message regarding our general services within the same working day.
- Every response, whether written or verbal, will be polite and courteous.
- To be able to contact us during our office hours of 9:00am to 5:00pm Monday to Friday.
- The telephone to be answered quickly, politely and efficiently.
- Our communication to be straightforward and transparent with explanatory documentation in plain English.
- The corporate website to be informative, easy to navigate and written in plain English.
Visitors with a scheduled appointment to our office will always be greeted and made comfortable by a member of Our Client Service Team. Those without an appointment will be treated in the same manner.
Our Client Service Network
Direct Local: (905) 526-9800
Direct Local Text Line: (289) 512-0860
Fax: (905) 526-0732
General Email: firstname.lastname@example.org
Hours of Operation: 9:00am -5:00pm
For General Inquiries and General Information:
Client Service Representatives
Josie Gentile – Direct Line: (905) 526-9800
Annette Pennessi - Direct Line: (905) 526-9800
For General Inquiries, Information and Community Service Initiatives:
Director, Client & Community Service
Direct Line: (905) 572-5826
Mobile: (905) 975-6311
For General and Case Specific Information and all Media Inquiries:
Tim R. Parker
Direct Line: (905) 572-5805
Mobile: (289) 442-0877
Our Practice Group Operations (PGO):
- Business Litigation
- Estate Litigation
- Commercial Litigation
- Criminal Litigation
- Civil Litigation
- Employment and Labour Law
- Human Rights Law
- Family Law
- Personal Injury Law
- Estate and Trust Law
- Business Law
- Corporate & Commercial Law
- Real Estate Law
- Tax Law
- Charities and Not-For-Profit Law